Q: WHAT'S THE CATCH?
ARE THESE THE SAME EXCURSIONS THAT MY SHIP OFFERS?
A: No catch. Just real discounts,
all the time. No timeshare presentation - nothing. Just saving
you money in Mazatlan - that's what we do. Yes, these are the
same tours your cruise ship offers and even more to choose from.
Q:
what if my ship doesn't port?
do i get my money back?
A: We
are proud to feature Mazatlan's only No-Port, No-Pay policy.
If during your sailing, your ship
doesn't make port as scheduled due to weather,
mechanical failure or other unforeseen circumstances, just give us a call or drop
us an e-mail to let us know (please tell us as soon as you know!), and
we'll be happy to refund your money 100% - no service charges or other
hidden fees. We know how to take care of our customers - after all,
you're the ones taking care of us! See our
terms and conditions for
complete details.
Q:
why should i book my excursions
through you?
A: There are
so many reasons! See our General FAQs to see all the great reasons
to book your excursions with us. Among others, you get our local
expertise, you get our exclusive
discount card free with your reservation, we have a great
cancellation policy (see our FAQ for details), we get exclusive privileges for our guests on
some tours, toll-free
English-speaking customer support, and of course - you save SO much money!
Q: HOW DO I BOOK AN
EXCURSION THROUGH YOU?
A: You can
either use the online booking forms located at the bottom
of each tour page, or you can call us toll-free at
1-866-471-4157 from the U.S. and Canada. Follow the
on-screen prompts to complete your checkout. You
will receive an e-mail receipt immediately, and within 24
hours you'll receive an electronic ticket that you'll give
to the operator on the day of your tour.
Q: HOW DO I CONTACT
YOU ONCE I'M IN MAZATLAN?
A: You
can call us toll-free at 01-800-822-4577.
Q: HOW FAR IN ADVANCE
DO I NEED TO RESERVE MY SHORE EXCURSIONS?
A: The sooner the better. A minimum
of 24 hours in advance is required, but activities do sell out, so make yours
as soon as you know that you want to take it.
Q:
I'M THINKING OF BOOKING 2 EXCURSIONS DURING MY STOP -
SHOULD I?
A:
Before booking two excursions in one port of
call, please call us. We'll be happy to help you plan
your schedule so that you pick only excursions whose
schedules will work together, and with your ship's
schedule, and let you know if you're cutting it too
close.
Q:
i'm on a cruise ship - how do I find
my EXCURSION departure point?
A:
Many of our tours will pick you up at the cruise pier. For those
that don't, just take a taxi - quick and easy. Just follow the
instructions on your ticket.
We also offer Shore Excursions in
Calica,
Cancun,
Costa Maya,
and Cozumel.
