We get this question a lot - "how
do I know I can trust you?". Another good
one is "why should I choose you?". Always
a hard question to answer - what do you say to that?
Well, on this page, we'd like to let our customers
do the talking!
It takes a little something special
to make people want to take time out of their lives
to drop us a note to thank us for helping them to
have a good time. Here are some of the folks
who have done just that. Thanks for the warm
Let us know how you thought our service was
We love to hear from you!
Customer Feedback and Testimonials
a wonderful city tour with Marco! He was relaxed &
friendly, & was able to show us so much of Mazatlan in
our few hours ashore. Marco was aware of the fact that
we had young children with us & would need to do things
to suit them. We can highly recommend your company &
tour!" - Alisa from Australia
want to send my thanks to you for your help today. I was
going to book with your company for return
transportation to the airport for my 2 kids for their
flight home tomorrow. I had originally booked with
another company. I have been unable to get confirmation
with the other company all week and was concerned that
my kids would not have transportation in place for their
flight home. I can't remember the name of the lady I
was speaking to this afternoon from Mazatlan Tours but
she was so wonderful and helpful to me. She said that
she would call the other company and make sure that my
kids' return transportation was confirmed. She put me on
hold and came back to our conversation to provide me
with all of the information I needed including pick up
time and confirmation #. I am so grateful for her
kindness and her helpfulness. I feel that she went above
and beyond what she needed to do and I am very thankful
for her compassion. I will highly recommend your company
as I received such wonderful service today. Thank you so
much!" - Gina from Bishopville, Maryland
"We booked the
City Tour online and were
very pleased. It was a good overview of the area, with
ample time at each stop for viewing and/or shopping.
Chilly Willy was an excellent tour guide. He was easy
to hear and understand, and it was evident he is proud
of his town and heritage." - Genal & Frank from
University Place, Washington
"Just to let you know we
were very pleased with the entire service from the
information to the bus ride to and from the airport, we
will definitely be using your service again and will
recommend you to anyone I know that will be going to
Mazatlan!" - Dave from Nanaimo, British Columbia
"I visited Mexico
for the first time with my boyfriend in November and had
an amazing time. I found your site when I was searching
for things to do while in Mazatlan. Your site is amazing!
I had no problems with booking our tour and had a great
time on Stone Island.
We are going to Riviera Maya in 2 weeks and have come to
your site again to look for fun activities! I will recommend
this site to anyone visiting Mexico. You've done a great
job providing information on all the tours these beautiful
places have to offer! Looking forward to our next vacation
full of fun!" - Brittany from Victoria, Canada
day fishing. Strange weather fish
were distracted but a very nice DORADO (dolphin) approx 20
Kg . Martin and Julio are very good persons with a lot of
experience. We are Italian fisherman with more than
40 years experience. All very good, very professional.
We looking and found the fish, I have 74 years old Was too
heavy Dorado for me and I lost 3 Dorados!" - Carlo and
Franco from Italy
"We just returned from our
tour to El Quelite and
I wish to commend the driver Joel and especially the guide
Susanna. Susanna was extremely informative and a wealth
of information. If we book another tour we will request
both of them!" - Thomas from West Yarmouth, Massachusetts
walking tour in Mazatlan was
so informative and between the air conditioned van and walking
the historic streets we (Bernice) loved our guide.
She gave us a real insider's view. Thank you for the
wonderful value and unforgettable memories!" - Joy from
"Just wanted to let you know
that we had a terrific time at
The catamaran crew was wonderful, excellent service & delicious
food. I am so glad I found your company...I will put a nice
note on Trip Advisor about our day at Deer Island!" -
Jackie from Millbrae, California
"Hi guys! We are back from
our cruise and wanted to thank you. Thanks for
getting the e-tickets to us in time for our Mazatlan excursion.
Also thanks for the excursion! It was fun to be going
on the same excursion with people who purchased on the ship
and know that we paid far less! We did the
Stone Island excursion
with the ATV rides.....and still paid less than those
from the ship who just bought the Stone Island trip without
ATV's! Also...the guys at the beach club were terrific.
Jorge was our guide and he was excellent! We had a
wonderful day. We have used you in the past for our
trips to Mexico...and will again!" - Bob & Kathy from
"Thank you very much for the
promptness of your e-mails and for your very courteousness
on the phone. It has been a pleasure dealing with your organization,
it's very user friendly and efficient. Keep it up!" -
Orrett from Hempstead, New York
"We just went on the
Stone Island Tour and
we had an amazing time. We were picked up once we arrived
from our cruise port. You actually take the ride from the
port to this shopping center and that's where we found a
man with our names on a board for the Stone Island Tour.
Some of our friends were able to purchase their tickets
with him as well since they missed out purchasing it online
with he rest of us. We then got in these little cute cars/
trucks that took us to the ferry boat that gave us a tour
around the ocean. I think next time I will not take that
tour because it was fairly long just to see a few caves.
Some people were dropped off at Stone Island instead of
taking the ferry tour so I think I will do this next time.
Then you take another car ride to the beach where you will
have your free lunch (I got the combo which was very good),
open bar was great, and you get to do your activities here.
We did the horseback riding, boogie boarding, and ATVs....it
was all soOoOoOo much fun! For the price, all this was so
worth it! We alos got coconut drinks for $2 where you drink
it right out of the coconut with a straw, & hair braiding
& temporary tattoos that lasts quite a while (I still have
mine on). The Stone Island Tour really made my experience
a wonderful one. I would definitely do it again and recommend
this to anyone! Thanks so much!"
Sonoma County, California
"What a great way to have fun
in Mazatlan! Even my kids who never have been kayaking before
had a great time! [on the
Deer Island Kayaking
Tour] Thanks for making our day in Mazatlan one
to remember!" - Craig from Tucson, Arizona
just returned from our cruise today. We did the
Stone Island Tour and
had a great time. Pollo our tour guide is truly a
great asset to your company. He kept us entertained
on both the tractor ride and the boat ride. We had a blast!
I surely will recommend your company to all my friends and
family. We plan on taking this cruise again in December
with our grandchildren and will book this tour with you
again!" - Roberta
from Long Beach, California
"It has been about a month
now since we did the cruise and went on the
Deer Island Kayaking
excursion with your company. I was extremely impressed
that when we got off the ship that the tour leader was looking
for us and we had no trouble
connecting for the day. We had a really good outing
and enjoyed it very much. We were back to the ship
with time to spare. THANK you for an excellent day.
Thanks for a really good day.
The food was wonderful, the guides friendly and helpful,
the beach was great too!" - Don from Flagstaff, Arizona
"The guided tour in Mazatlan
was over the top. The guides and drivers were exceptionally
knowledgeable, courteous, and just plain fun to be with.
The Copola Tour was a
joy and the separate driver and guide set up allowed for
constant questions and answers. The people in the small
towns were delightful and our guide was willing to give
us time to just relax and wander in the quaint surroundings."
- Eddie from Hagerman, New Mexico
"I wanted to thank you for
the providing the Mazatlan 4X4 Outback
Tour. This tour was awesome. I would recommend
it to anyone who wanted to get off the beaten path and see
a real working Mexican village. Our tour guide Auggie
was fantastic!!! Thanks Again!" - Donna from Valley
"On Tuesday, February 17th,
my husband, brother and I (a young 60-year-old woman)
went on this Backcountry
ATV Tour in Mazatlan. From start to finish it was an
excellent experience. We were on a cruise ship and
easily got a taxi for the less than 20 minute ride to a
beautiful hotel for pick up. By the way, the ride
to the hotel showed us so much of the very long and beautiful
Mazatlan ocean boardwalk. Joel picked us up and we had another
great ride through parts of Mazatlan that were far away
from the tourist areas. The area where we met was a nice
little hacienda type area where we got all of the simple
safety information on a lovely tree-covered patio.
After a little lesson on acceleration and braking, we were
off on about a 30 minute ride across the countryside to
an unbelievable destination. We arrived at a completely
secluded beach with open sand as far as one could see. There
we could take off on our own going up and down the pristine
sand riding along by the most beautiful ocean for a good
30 additional minutes! It was truly breathtaking!
The ride back was great and we were pretty dusty and dirty
showing that we truly had been on a backcountry adventure.
We returned to the same lovely patio area and had the opportunity
to buy beer for two bucks, soda, water and fresh fruit.
Joel was an amazing guide who gave us lots of information
about the area and couldn't have been friendlier. The ride
back to the ship was equally impressive as our driver took
the time to show us many sights in Mazatlan and even took
us through the historic district. Of course we tipped him
with great gratitude as we were beneficiaries of this "extra"
sightseeing. I'm certain this must be the best ATV tour
one could get in Mazatlan and perhaps all of Mexico!" -
Kathy from San Diego, California
"I wanted to let you know that
we did the Stone Island
Tour on the 19th and thought both it was fabulous!
All guides were excellent and really made our trip memorable!
Thanks for everything!" - Ann from Bonney Lake, Washington
"It is too bad that we were
not able to do [our fishing trip] because of the fog and
the closure of the port. Thank you for great customer
service and getting [our No-Port, No Pay Refund] taken care
of. We did have great weather the next day in Puerto
Vallarta and the group did enjoy both the Zip Lining and
Yelapa tours that we booked through your company.
We are avid cruisers and Iím sure we will be visiting again
in the coming years and weíll use you services then.
Iím also a cruise travel agent and Iíll recommend you to
my clients!" - Steve from San Ramon, California
and Recommendations on the Internet
Referrals are the best compliments we
can receive - it reaches people who otherwise might never
have known about us. Thanks to all the people who
took the time to spread the word!
"We (a group
of 10 of us) booked with Mazatlan Tours for our cruise in
January. The staff was great. They were waiting at the terminal
and took us by open air truck to the dock where we went
on a boat tour of the bay for about 45 minutes. We were
dropped off at Stone Island
and got onto a "cab". This was an open trailer with benches
pulled by a tractor. It was fun! Took about 10 or so minutes
to get to the restaurant. There were many tables, a full
bar with mixed drinks, sodas and beer. The tables were shaded
for those of us that don't sun much. The lunch was great.
Husband had combo plate with chicken and tacos. I had a
whole grilled fish! Some of the gang went banana boat riding,
snorkeling and boogie boarding. You could horse back ride
or go on a tractor ride. My husband, for an extra price,
went on an ultra light (twice). It was a great day! We all
would recommend this and you can't beat the price. Book
with confidence, go, have fun!" - CruiseCritic Forums
Member "Harlequin", Sacramento CA
with Johann & Sandra last week for a tour in Mazatlan and
it was great. They picked us up promptly at the pier & dropped
us off at no extra charges, which in essence gave us extra
city sightseeing of various neighborhoods. We got off our
ship early & even other tours looking for business knew
them & were helpful in letting us know to wait by the umbrella
stands and "skipped" approaching us for personalized tours,
etc. etc. Our tour met at a store in the Golden zone,
across from one of the resort hotel, with restrooms & refreshments.
Tour guide was very fluent in English & knew the town/history
and driver was excellent, our small group used an air-conditioned
10 passenger van and 2 other tours used a larger Dodge/MB
Sprinter van with taller roofline. We had a great time and
saved $$$ compared to what NCL offered!" - CruiseCritic
Forums Member "Mking8088" from New York, NY
on the Stone Island Tour
with Johann & Sandra last March and it was great. Am going
back to Mazatlan this year and may book again with them.
Looking at others as well as it might be nice to try something
different. They picked us up at the pier. When you
get off the little tram, we walked into the shopping area
and there are guys standing around with signs for tours,
just start asking and you will find where you should be.
They took us by these cute little vehicles to another pier
with a boat where we boarded and went over to Stone Island,
once there they put you onto a tractor kind of hay ride
sort of thing and take you to the restaurant. The food was
really good, the people running the tour were so nice and
seemed to really care that everyone have a good time. Open
bar, and the two activities are included. We only did the
horseback riding as the waves were big and I didn't want
my kids on the banana boat or snorkeling. But we did have
a great time. The vendors on Stone Island were very respectful
and decent people trying to make a living. If you go, take
some money and buy something from them. They took us on
a little boat tour after leaving stone island and then back
to the pier to the little cars again and back to the ship.
Great day!" - CruiseCritic Forums Member "Pjinaz"
Johann and Sandra to book this tour (Stone
Island), it was a lot of fun. I drink rum and coke and
they had that. I did tip a dollar for each drink. Also if
you take the cart ride don't forget to tip the driver of
the cart. we tipped two dollars each. They had a regular
bathroom but don't forget that in Mexico you throw the toilet
paper in the trash and not in the toilet. We tipped the
waiter 25. There were 7 of us. We also tipped the excursion
guys 10 each. Have a blast, I know we did! We are going
back in March and will be going to SI again!" - CruiseCritic
Forums Member "Boaterette"
[Johann & Sandra] conduct an excellent [Stone
Island] tour and the price IS very reasonable given
the choice of two activities and the open bar. You couldn't
do the same yourself for much less." - TripAdvisor Forums
Destination Expert MazHelp
Did you see or leave feedback about us
let us know!